Boutique Experience: We are small and family owned unlike online vacation booking platforms that focus primarily on meeting sales targets at the expense of quality customer service. With us we ensure you the best customer service from the time you make your initial inquiry to the time your service ends. In fact, we will be there for you even in situations where you need assistance over and above our contractual obligation such as contacting relatives in case of an emergency.
Experience & Safety: We have been delivering safari experience & memories to guests from all over the world since 2005. We are proud and grateful to state that we have an excellent safety record and that we do not in any way compromise the safety of our guests. Unlike booking companies that will simply book a safari, we explicitly make arrangements with our local partners for specifics like picking specific safari vehicles and experienced drivers and guides to enhance the experience and safety of our guests.
Detail Oriented: We do all that we can to exceed your expectations. When we book accommodation as part of your safari package we not only make a reservation for a room but we ask the hotels and lodges for specific rooms that we believe will add comfort and satisfaction to our guests. For example, depending on availability, we specifically book rooms that will enhance guest experience whether be in the form of a better view of sunset, less noise, more privacy etc.
Transparency: At Africasana we operate with the highest level of transparency and integrity in the industry. It has always been our policy to be upfront about any important and relevant information from what to expect, inclusions, exclusions, quality of accommodation, associated costs etc. We strongly oppose any unpleasant surprises such as unjustifiable price hikes and hidden costs, in fact whenever opportunity allows we like to put a smile on our guests by throwing in extra freebies.
Service Levels: At Africasana we cater to the needs of moderate and luxury travellers. So whether you are looking for a safari package that involves staying in a moderate hotel/ lodge or a 5 star accommodation in the middle of the Serengeti we can customize your package to suit your taste and wallet.
Price Match Guarantee: Being a value centric company, our team of safari experts continuously looks for ways to offer great deals to our guests without compromising the quality of our service. If you have found an online deal from other safari outfitters that interests you, you may share the deal with us and we will look for ways to match or beat the price.