Money Back Guarantee

At Africasana we understand that doing business with foreign companies is generally challenging, particularly in developing countries where consumer protection laws and enforcement are relatively weak.

When a safari operator has been paid for a safari package but fails to deliver, finding an efficient and effective recourse can be quite a challenge. At Africana, we manage this risk for you by offering a money back guarantee to all customers who book African safaris with us in accordance with laws of the United States of America. Our money back assurance principles:

  • Your payment is fully refundable if the operator fails to deliver the service for any reason like bankruptcy, catastrophic occurrence etc.
  • If the provider is unable to provide the original safari package, an alternative package is a contingent upon customer acceptance
  • Operator cancellation policy will apply in case of cancellation by customer
  • In the unlikely event of any dispute between customers and Africasana, the matter will be resolved amicably through arbitration

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